Privacy Policy

RelayHitch is a business-to-business (B2B) platform that enables home service trade businesses ("Trade Businesses") to send SMS messages to their own end customers ("End Customers," typically homeowners) using carrier-registered phone numbers. End Customers receive messages from individual Trade Businesses, not from RelayHitch directly.

How Consent Is Collected

End Customers opt in to receive SMS messages from a specific Trade Business through one of two paths:

1. Web form opt-in:The End Customer checks a consent checkbox on a Trade Business's service intake form. The checkbox reads: "I agree to receive SMS updates about my service from [Business Name], powered by RelayHitch. Message and data rates may apply. Message frequency varies based on service activity (typically 2–10 messages per service appointment). Reply STOP to opt out, HELP for help."
2. Verbal phone opt-in: The End Customer provides verbal consent during a phone call to the Trade Business. The AI phone agent confirms consent before the call concludes.

Message Frequency

Message frequency varies based on service activity. Typical frequency is 2–10 messages per service appointment. Messages include appointment confirmations, technician arrival notifications, service completion updates, follow-up and review requests, billing notifications, and service reminders.

Message and Data Rates

Standard message and data rates may apply per your mobile carrier plan. RelayHitch does not charge End Customers for SMS messages.

Opt-Out

End Customers may reply STOP to any message from a specific Trade Business to opt out of further messages from that business. Opt-out is per-business: replying STOP to messages from one Trade Business does not affect messages from other Trade Businesses on the platform that the End Customer has separately opted in to. End Customers may reply HELP to any message for assistance.

Mobile Number Privacy

RelayHitch does not share or sell End Customer mobile phone numbers with third parties for marketing or promotional purposes. Consent is collected per-business, meaning opting in to one Trade Business does not opt the End Customer in to messages from other Trade Businesses on the platform.

Data Retention

Consent records are retained for four (4) years per TCPA guidance. Message logs are retained for the duration of the Trade Business's subscription plus 90 days, after which they are permanently deleted.

For questions about SMS communications, contact us at admin@relayhitch.com or reply HELP to any message. See also our SMS Terms of Service.