For Plumbing, HVAC & Electrical Companies
From the first call. Through the finished job.
RelayHitch connects AI dispatch, the technician's field flow, estimates, payments, and CRM in one system built for the trades.
No contracts · No per-call fees · Cancel anytime
Call Comes In
AI Answers
Job Created
Tech Dispatched
Estimate Signed
Payment Collected
Everything You Need. One Platform.
Keep the office and the field on the same customer, job, and payment record.
AI Dispatch 24/7
Calls become structured jobs with the caller, address, problem details, urgency, and the next dispatch action in one record.
Built-In CRM
Customer, property, equipment, job history, photos, communication, and notes stay together from one visit to the next.
Estimates & Signatures
Techs build estimates on their tablet from your pricebook. Good/Better/Best options. Customer signs right there. Deposit collected on the spot.
Invoicing & Payments
Invoice generated from the estimate. Customer pays online via text link or the tech collects on-site. Card, cash, or check.
Tech Mobile App
Your techs get everything on their phone: job details, property info, GPS link, photos, diagnosis notes. One tap: en route, arrived, working, complete.
AI Workflow Automation
Build follow-up, reminder, review, and customer-service workflows from templates or plain-English instructions, with each run logged.
From Call to Cash in 5 Steps
Customer Calls
AI answers with your company name. Collects name, address, problem — asks smart follow-up questions. Detects emergencies instantly.
Tech Dispatched
Nearest available tech gets an SMS with the job, a map link, and the customer's property details. Customer gets an ETA text.
Estimate Built On-Site
Tech diagnoses, takes photos, builds the estimate from your pricebook on their tablet. Customer sees Good/Better/Best options and signs.
Work Done, Payment Collected
Tech completes the job, takes completion photos, and collects payment on-site. The customer chooses an email or text receipt.
The Record Stays Useful
The signed work, payment, photos, equipment, and follow-up history stay attached to the customer and property.
The sandbox is the product visual
Your Entire Operation. One Screen.
See every job, every tech, every status — updated in real time. When a tech taps “en route” on their phone, your board updates instantly.
18
Jobs Today
5
En Route
7
Working
6
Completed
Sarah Johnson
—1847 Oakwood Dr
Kitchen drain fully blocked
Marcus Williams
—304 Pine St
No heat — furnace not igniting
Linda Park
—92 Cedar Ave
Electrical panel upgrade
David Chen
—551 Maple Ln
AC not cooling — capacitor suspected
Tom Nguyen
—78 Birch Blvd
Water heater replacement
Follow-Up That Does Not Fall Through the Cracks
Start with a template, review the steps, and see the outcome of every workflow run.
AI Customer Service
Trigger
Customer texts "when is my tech coming?"
Action
Check the dispatch board → send the current arrival window → record the message on the customer timeline.
Estimate Follow-Up
Trigger
Customer doesn't respond to estimate in 48 hours
Action
Send the next follow-up step → keep the estimate and response history together for the office.
Smart Collections
Trigger
Invoice overdue 7 days
Action
Send the configured reminder → include the hosted payment link → log delivery and response.
7 pre-built templates included. Or describe any workflow in plain English and our AI builds it for you.
Simple Pricing. No Surprises.
Three tiers from Starter at $497/mo (1-3 trucks) up to Scale at $3,497/mo (11+ trucks). Save 15% with annual billing.
30-day free trial · Card required · Cancel anytime
Built by a plumber
The field flow starts with how the work is actually done.
RelayHitch comes from three years on the truck: taking the call, finding the equipment, documenting the whole house, building options, getting the signatures, and leaving a useful record for the next technician.
That experience shapes the capture questions, the service taxonomy, and the order of every technician step. The standard is simple: the software has to hold up where the job happens.
Questions? We've Got Answers.
The dispatcher identifies itself as an AI assistant when required and answers directly if a caller asks. Its job is to collect the right details, protect the booking, and give the office a structured record — not to pretend to be a person.
No. RelayHitch is the system of record for calls, customers, properties, jobs, field work, estimates, invoices, and payments. Keeping that lifecycle together is how the next person sees what happened without piecing it together across tools.
RelayHitch books against current availability when it can. If scheduling is unavailable, it still captures and books the job for the office to route instead of blocking the caller.
Yes. They search your pricebook, add line items, and present Good/Better/Best options right on their tablet or phone. The customer reviews and signs on-screen. Deposit collected on the spot.
They are logged sequences for work such as estimate follow-up, payment reminders, review requests, and customer-service replies. Start from a template or describe a workflow in plain English, then review its steps and execution history in the dashboard.
No. Month to month. Cancel anytime from your dashboard. We earn your business every month.
The onboarding wizard collects your company and trade details, starts a default pricebook or import, adds the first technician, and walks through phone setup. You can finish it without booking a sales call.
Yes. A 60-day micro-app trial becomes read-only when it ends. Records you entered remain visible; they are not locked or deleted.
See the whole job. Then run one yourself.
The sandbox walks through dispatch, the technician's field flow, both signatures, payment, and the finished invoice.
No contracts · No per-call fees · Self-serve setup